Today’s world of social media and virtual contact with customers, such as Zoom calls during a pandemic, can have disastrous results. Watch the following video from 30 years ago that aired on television during prime time TV. What is the message? Is there still room for traditional messaging such as face-to-face sales calls? Is the dependence on technology improving our world and cutting costs for company or making us too distant from the customer? What could be the implications in the new world of social distancing? Your thoughts?
Only source is the video.