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Information Systems for Business and Beyond Questions:
Chapter 7 -Homework – study questions 1-10, Exercise 1-3

Study Questions 

What is the productivity paradox?
Summarize Carr’s argument in “Does IT Matter.”
How is the 2008 study by Brynjolfsson and McAfee different
from previous studies? How is it the same?
What does it mean for a business to have a competitive
What are the primary activities and support activities of the
value chain?
What has been the overall impact of the Internet on industry
profitability? Who has been the true winner?
How does EDI work?
Give an example of a semi-structured decision and explain what inputs would be necessary to provide assistance in making the decision.
What does a collaborative information system do?
How can IT play a role in competitive advantage, according to


Analyze Carr’s position in regards to PC vs. Mac, Open Office vs. Microsoft Office, and Microsoft Powerpoint vs. Tableau.
Do some independent research on Nicholas Carr (the author of “IT Doesn’t Matter”) and explain his current position on the ability of IT to provide competitive advantage.
Review the WebEx website. What features of WebEx would contribute to good collaboration? Compare WebEx with other collaboration tools such as Skype or Google Hangouts?Information Technology
and Organizational

Managing Behavioral Change

in the Digital Age
Third Edition


Information Technology
and Organizational

Managing Behavioral Change

in the Digital Age
Third Edition

Arthur M. Langer

CRC Press
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Foreword xi
Acknowledgments xiii
Author xv
IntroductIon xvii

chApter 1 the “rAvell” corporAtIon 1
Introduction 1
A New Approach 3

The Blueprint for Integration 5
Enlisting Support 6
Assessing Progress 7

Resistance in the Ranks 8
Line Management to the Rescue 8
IT Begins to Reflect 9
Defining an Identity for Information Technology 10
Implementing the Integration: A Move toward Trust and
Reflection 12
Key Lessons 14

Defining Reflection and Learning for an Organization 14
WInformation Systems for Business and Beyond (2019)

Information Systems for
Business and Beyond (2019)

Information systems, their use in business, and the
larger impact they are having on our world.



Information Systems for Business and Beyond (2019) by David Bourgeois is licensed
under a Creative Commons Attribution-NonCommercial 4.0 International License,
except where otherwise noted.

This book was initially developed in 2014 by Dr. David Bourgeois as part of

the Open Textbook Challenge funded by the Saylor Foundation. This 2019

edition is an update to that textbook.

This book was produced with Pressbooks (https://pressbooks.com) and

rendered with Prince.


Open Textbook Challenge: Making Textbooks Available (For Free!)


Information Systems for
Business and Beyond

Updated edition: August 1, 2019





Title Page | v


Information Systems for Business and Beyond (2019) by David Bourgeois is licensed
under a Creative Commons Attribution-NonCommercial 4.0 International License,
except where otherwise noted.

vi | Copyright




Book Contributors

Information Systems for Business and Beyond was originally
developed in 2014 by David T. Bourgeois Ph.D.

Updates for the 2019 edition were graciously contributed by:

• James L. Smith Ph.D. (all chapters)

• Shouhong Wong, Ph.D. (chapters 4 and 8)

• Joseph Mortati, MBA (chapter 10)

Book Contributors | vii

Changes from Previous

Information Systems for Business and Beyond was written by Dr.
David Bourgeois and originally published in 2014 as part of the

Open Textbook Challenge at the Saylor Foundation. Since then, it

has been accessed thousands of time and used in many courses

worldwide. This 2019 update to the textbook brings it up to date

and adds many new topics. True to its open textbook roots, many

of the updates have come from the community of instructors and

practitioners who are passionate about information systems. See

the page Book Contributors to see the primary contributors to this

edition. A majority of the changes listed below were made by Dr.

James Smith, who did a revision to this text in 2018.

Here is a summary of the changes made:


• New and updated images, especially those related to statistics,

in order to bring them up to date.

• References brought up to date.

• Added labs for every chapter.

• Added an index.

• Editing for consistency.

Chapter 1: What is an information system?

• Added video: Blum’s fibre optic TED Talk

viii | Changes from Previous Edition

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